Trail and Trek – Payment and Cancellation Policy
Simple, transparent terms for bookings in Nepal
Planning your adventure with Trail and Trek is straightforward. Review the booking, payment, and cancellation terms below to understand reservations, refunds, and changes for treks and tours in Nepal.
Booking and Advance Payment
- Advance: 20% of total trip cost due at booking to confirm any trekking or tour package in Nepal.
- How to Reserve: via official website, WhatsApp/Call, or oral confirmation followed by payment.
- Balance: payable before/after trip departure as agreed, in Nepalese Rupees (NPR) or USD.
Cancellation Policy
- Cancellations must be made at least 48 hours before departure.
- A 33% cancellation charge applies, excluding any taxes, transportation, and permit costs.
- Cancellations made less than 48 hours before departure are non-refundable.
Rationale: compensates for administrative preparation, guide reservations, and confirmed local logistics.
Refunds and Incomplete Trips
- If a trek or trip is incomplete or shortened due to personal reasons, illness, unfavorable weather, or natural disasters, the unused portion of the package is non-refundable.
- Client safety remains the priority. Any adjustments are handled with clarity and documentation.
Additional Expenses Beyond Itinerary
- Extensions or extra days beyond the scheduled itinerary are at the client’s expense (accommodation, meals, transport).
- The team assists with arrangements at best-available rates upon request.
Important Notes
- Policy applies to all Trail Running and Trekking packages organized by Trail and Trek Nepal.
- Comprehensive travel insurance is strongly advised: trip cancellations, delays, medical emergencies, evacuation, and natural events.
- By confirming your booking, you acknowledge and agree to these payment and cancellation terms.
Accepted Payment Methods
Currencies
- Nepalese Rupees (NPR)
- United States Dollars (USD)
Channels
- Official website checkout (where available)
- WhatsApp/Call coordination with payment
- In-person office settlement in Kathmandu (by agreement)
Policy FAQ
Can I transfer my booking to another date?
Date changes are subject to availability and may carry the same cancellation terms if requested within 48 hours of departure. External costs already incurred (permits, transport) are non-transferable.
Are permit and transport fees refundable?
Government permits and third-party transport fees are typically non-refundable once issued or booked.
How are refunds processed?
Approved refunds are returned via the original payment channel where possible. Processing times depend on banks/payment providers.
Need clarification before booking?
Get exact terms for your itinerary, dates, and group size.
Contact Trail and Trek Nepal